Water damage is a serious problem and more common than you think.
It can lead to serious health hazardous situations rather quickly, such as mold growth, or worse... toxic mold growth. You need the services of a licensed professional you can trust. The quicker you address the problem, the less extensive the damage will be.
It only takes 24-48 hours for harmful molds to germinate and spread.
Our 24-Hour Immediate Response is the key to successfully mitigating water damage. You are encouraged to call us when you have an emergency water damage event.
A Water Damage Specialist will explain the process of water damage restoration and help you with your insurance claim. We also help mitigate and monitor the job. By professionally recording data on each damaged area, we can determine if the affected area is truly drying.
Copies of the report are made available to you and your insurance company to prove that areas are dry within industry standards, reducing the likelihood of mold.
When major water damage happens to your home or business, you need someone with experience you can trust. We will bring your property back to pre-loss condition.
We always try to give you an Immediate Response in just 1 hour or less in the valley and surrounding areas. If we do not answer on the first ring, please leave a voicemail.
We will bill your insurance company
Categories of Water Damage
These categories designate the TYPE of water that is involved in the loss!!!
Category 1: often referred to as “clean” water.
A “clean” water source is one that does not pose substantial harm to humans.
Examples of clean water sources may include, but are not limited to: broken water supply lines, tub or sink overflows with no contaminants, appliance malfunctions involving water supply lines, melting ice or falling rainwater – not that which flows over the soil or through multiple structural components, for example: broken toilet tanks, and even toilet bowls that do not contain contaminants or additives.
Once a clean water source contacts other surfaces and materials, its condition may change as it dissolves or mixes with soils and other contaminants, and as time elapses.
Category 2: often referred to as “gray” water.
This category of water damage contains a significant degree of chemical, biological, and/or physical contaminants that causes discomfort or sickness when exposed or consumed.
It carries micro-organisms and nutrients for micro-organisms.
Category 2 (gray) water examples may include, but are not limited to: discharge from dishwashers or washing machines, overflows from washing machines, overflows of toilet bowls with some urine (no feces), broken aquariums, and punctured water beds.
All of these may contain chemicals/bio-contaminants (fungal, bacterial, viral, algae), or other forms of contamination.
Time and temperature often aggravate Category 2 (gray) water contamination significantly.
Water in flooded structures that remains untreated for longer than 48 hours can change from Category 2 (gray) to Category 3 (black).
Category 3: often referred to as “black” water.
Category 3 “black” water always contains pathogenic agents. Grossly unsanitary, “black” water sources are those that arise from sewage or other contaminated water entering a structure. Sewage contains the expected urine and feces; but it could also contain dangerous chemicals or medical wastes.
Toilet backflows that originate from beyond the toilet trap are considered to be Category 3 (black) water situations, regardless of visible content or color.
This category includes all forms of sea water, ground surface water, and rising water from, rivers or streams. They carry silt and organic matter into structures and create Category 3 ”black” water situations.
In situations where structural materials and/or contents have been heavily contaminated with such materials as pesticides, heavy metals, or toxic organic substances; the water damage is considered to be Category 3 (black) water.
Classes of Water Damages
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These classes are determined by the amount of water remaining in the structure after the physical extraction.
Class 1: Slow Rate of Evaporation- (Least amount of Water – Air Movers placed 16LF Apart)
Water losses that could affect only part of a room or area: or even large losses containing low permeance/ porosity materials (e.g., plywood, particle board, structural wood, VCT, concrete.) Little or no wet carpet and / or cushion is present. Minimum amount of moisture can be held in the remaining structural materials.
Class 2: Fast Rate if Evaporation- (More water than Class 1 – Air Movers placed 14LF Apart)
Water losses that affect the entire room of “Carpet and Cushion” or several rooms of a large structure with “Carpet and Pad”. Water has wicked up the walls as much as 24 inches. There is moisture remaining in structural materials (E.G., plywood, particle board, structural wood, VCT, concrete.) Due to the amount of water held in dirt or mud, crawlspaces, in most circumstances, will also fit under a class 2.
Class 3: Fastest Rate of Evaporation – (Most Amount of Water – Air Movers placed 12LF Apart)
Water may have come from overhead. Everything is wet. Must have carpet and pad. Ceilings, walls, insulation, carpet, cushion, and sub floor in virtually the entire area are saturated. Will not run into this much at all.
Class 4: Specialty Drying Situations- (Specialty Drying Situations – Air Movers placed 16LF apart)
These losses involve wet materials with very low permeance/porosity (E.G., hardwoods, sub floor, plaster, brick, concrete, stone). Class 4 differs from a Class 1 due to the deep pockets of saturation that require the use of a desiccant or low grain dehumidifier to achieve very low specific humidity and time. Even then, the Class 4 drying job will take more time – longer to dry – than a typical Class 1.
Cleaning and refinishing
Smoke residue removal
Drying and dehumidifying
Framing and finish carpentry
Cabinet and vanity replacement
Drywall and painting
Off-site specialty cleaning
Our mold removal and remediation experts offer mold testing, consulting and remediation services. We offer multiple types of mold testing, including bacterial and fungal testing. We have state-licensed mold specialists and licensed remediation contractors on staff to handle even the worst mold problems. Our staff is well-trained and equipped to define the sources and cause of your moisture problems. We are very thorough and have fiber-optic equipment to check inside the walls for mold.
Our company specializes in extraction and dehumidification to prevent mold. We have top-of-the-line equipment including injection-drying systems for walls, insulation, and other hard-to-reach places.
We find hidden water, and our technicians can show you exactly what others miss with our infrared or thermal imaging camera